Refund & Cancellation Policy

All Fitness ERP subscription and platform fees are non-refundable once payment has been successfully processed. This applies to new subscriptions, renewals, upgrades, and any add-on purchases, regardless of how much of the paid period you actually use.

You can stop your subscription from renewing at any time by contacting us or through your account settings where available. Cancelling stops future billing — it does not refund the current, already-paid billing period. Your access continues until the end of that period, after which the account moves to a restricted/expired state.

New gyms get a free trial period with full access and no card required. If you choose not to subscribe by the end of the trial, you simply won't be charged — there's nothing to cancel or refund.

The only situations we'll review for a refund are a genuine duplicate charge or a payment taken due to a verifiable technical error on our end (for example, a payment gateway glitch that charged you twice for the same plan period). Report this to support@clicknify.com within 7 days of the charge, with the payment reference. Approval is at Clicknify's sole discretion, and approved refunds are returned to the original payment method via Razorpay.

Fitness ERP is software a gym uses to run its own business — it is not itself a gym. When a gym's members pay membership fees, personal-training fees, or make a purchase at the gym's POS counter, that payment is between the member and the gym, using the gym's own configuration. Clicknify is not a party to those transactions and this policy does not apply to them — refund requests for a membership or a store purchase should go to the gym directly, under whatever policy that gym has chosen to offer its own members.

See also our Terms & Conditions and Privacy Policy.

Questions about a charge or this policy: support@clicknify.com.