Terms & Conditions

Fitness ERP is business software (B2B SaaS) sold to gyms, fitness studios, and their staff for running their own operations — member management, billing, attendance, inventory, and reporting. The Customer is the gym or studio (and its authorised staff) that signs up for the Service. Individual gym members who never register their own account with Clicknify are not "Customers" under these Terms — their relationship is with the gym they belong to, not with Clicknify.

You must provide accurate information when registering, and you are responsible for all activity under your account and for keeping your login credentials confidential. New gyms may start on a free trial for a limited period; at the end of the trial, continued use requires an active paid subscription.

Subscription and platform fees are payable by the Gym Owner to Clicknify in exchange for access to the Service, via the payment methods made available in-app (including Razorpay-processed payments and manual bank/UPI transfer with reference confirmation). Fees, once confirmed, entitle the Gym Owner to continued access for the corresponding plan period.

All subscription and platform fees paid by a Gym Owner to Clicknify are final and non-refundable once payment has been successfully processed, regardless of how much of the Service is actually used, including (without limitation) plan renewals, upgrades, and any add-on purchases. Cancelling your subscription stops future renewal charges but does not entitle you to a refund — full or partial — for the period already paid for.

The only exception is a genuine duplicate charge or a payment processed in error due to a technical fault, which Clicknify will review on a case-by-case basis, entirely at its own discretion, if reported within 7 days of the charge. See our Refund & Cancellation Policy for full details.

This no-refund policy applies strictly to what a Gym Owner pays Clicknify for the Service. It has no bearing on whatever refund, cancellation, or dues policy a Gym Owner chooses to run with their own members — that relationship, and any money that changes hands within it, is entirely between the gym and its members and is not something Clicknify is a party to.

As between Clicknify and the Gym Owner, the Gym Owner remains the owner and controller of all data entered about its members, staff, invoices, and inventory. Clicknify acts only as a service provider processing that data on the Gym Owner's behalf, as described in our Privacy Policy. Gym Owners are responsible for having the right to collect and store their members' information (name, contact details, photo, attendance, and payment history) and for complying with applicable data protection law in how they use the Service.

You agree not to misuse the Service — including attempting to access another gym's data, reverse-engineering the platform, transmitting malicious code, or using the Service for any unlawful purpose. Clicknify may suspend or terminate accounts that violate this section.

Fitness ERP relies on trusted third-party infrastructure to operate, including Razorpay (payment processing), Supabase (database and file storage), and Resend (transactional email). Your use of payment features is additionally subject to Razorpay's own terms and policies.

The Service is provided "as is" and "as available." While we take reasonable steps to keep it reliable and secure, we do not guarantee uninterrupted or error-free operation, and Clicknify is not liable for indirect, incidental, or consequential damages arising from use of the Service, to the maximum extent permitted by law.

You may stop using the Service and let your subscription lapse at any time. Clicknify may suspend or terminate access for non-payment, breach of these Terms, or unlawful use. On termination, your access to the Service ends; data export requests should be made before your account is closed.

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the competent courts in India.

Questions about these Terms can be sent to support@clicknify.com.